Terms of Service

Last updated: August 2026

These Terms of Service govern your use of glowsprout.us and any purchase you make from Glowora. By using this site or placing an order, you agree to these terms.

1. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us.

2. Products and Descriptions

We do our best to describe our products and display their colours accurately, but we can't guarantee that your screen shows shades exactly as they appear in person. Product images are illustrative. We reserve the right to change prices, discontinue products, or limit quantities at any time.

3. Orders

Placing an order is an offer to buy, which we may accept or decline. We may cancel an order if a product is out of stock, if there was a pricing error, or if we suspect fraudulent activity. If we cancel an order you've paid for, we'll refund you in full.

4. Pricing and Payment

All prices are shown in the currency displayed at checkout and exclude any applicable taxes and duties unless stated otherwise. Payment is taken at the time of order.

5. Shipping and Returns

Delivery timelines, shipping charges, and return conditions are set out in our Shipping Policy and Refund Policy, which form part of these terms.

6. Use of Our Products

Our products are cosmetics intended for external use only. Always read the packaging, patch test new products before full use, and discontinue use if irritation occurs. Nothing on this site is medical advice. If you have a skin condition, allergy, or are pregnant, consult a healthcare professional before use.

7. Intellectual Property

All content on this site — text, images, logos, and design — belongs to Glowora or our licensors and may not be copied or reused without written permission.

8. Acceptable Use

You agree not to use this site for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to interfere with its normal operation.

9. Limitation of Liability

To the fullest extent permitted by law, Glowora is not liable for indirect or consequential losses arising from your use of this site or our products. Nothing in these terms limits liability that cannot be limited by law.