FAQ

Shipping & Delivery

How long will my order take?
Orders are processed within 1-3 business days, and delivery usually takes 7-15 business days after that. Our products ship from our overseas fulfillment partners, which is why the window is longer than a domestic retailer's.

How much is shipping?
Shipping is free on all orders over $50. Below that, a flat rate is calculated at checkout.

How do I track my order?
You'll get an email with a tracking number as soon as your order ships. Tracking can take 3-5 business days to show its first scan — that's normal and doesn't mean anything is wrong.

Do you ship outside the US?
Right now we ship within the United States only.

Why did my order arrive in separate packages?
If you ordered multiple items, they may ship from different facilities and arrive on different days. You won't be charged extra for this.

Returns & Refunds

What's your return policy?
You can request a return within 30 days of delivery. Items need to be unused, unopened, and in their original packaging. For hygiene reasons we can't accept opened cosmetics unless they arrived damaged or defective.

My item arrived damaged. What now?
Email us within 7 days of delivery with a photo and your order number. We'll replace it or refund you — no return shipping needed.

Can I cancel my order?
Yes, free of charge within 12 hours of ordering, as long as it hasn't shipped yet.

Products

Are your products cruelty-free?
The products we carry are not tested on animals. Individual formulas vary on whether they're fully vegan — check the product page, where we note it when it applies.

I have sensitive skin. Where do I start?
Patch test any new product on your inner arm for 24 hours before applying it to your face. If you have a specific skin concern or condition, check with a dermatologist first — we're not able to give medical advice.

How do I choose a shade?
Each product page lists the available shades with swatch images. If you're between two, email us and we'll help you pick.